1. Scope
These Terms of Service apply to all contracts between [COMPANY NAME / OPERATOR], [STREET NO.], [POSTCODE CITY], Germany ("bluq", "we") and users of the bluq platform ("member"). Deviating terms do not apply. Creators are additionally bound by the Creator Terms.
2. Our services
bluq is a platform on which independent creators offer posts, images, videos, digital products and memberships and talk to members via chat. bluq provides the technical infrastructure and processes payments. There is no entitlement to particular content or uninterrupted availability; we aim for 99% annual availability, excluding maintenance and events beyond our control.
3. Registration and account
- An account is required. Members must be at least 18 years old and have full legal capacity.
- Information must be truthful. One account per person.
- New accounts are approved manually by us. There is no right to approval.
- Keep your login details secret. If you suspect misuse, change your password immediately and inform us.
4. Conclusion of contract
Memberships and products shown do not constitute a binding offer. By clicking the order or payment button ("subscribe", "buy", "unlock") you make a binding offer. The contract is concluded on confirmation or unlocking of the content. Contract languages are English and German. We store the contract text; you can view it in your account.
5. Memberships (subscriptions)
- Creators offer their own membership tiers at their own prices. A membership applies only to that creator. bluq All-Access passes apply platform-wide.
- The term is one month and renews automatically for another month unless cancelled before the end of the period.
- You can cancel at any time effective at the end of the current period, via the cancel button in your account ("Memberships") or by email (§ 312k BGB).
- Price changes only apply to future billing periods and are announced at least 30 days in advance; you may cancel before they take effect.
6. Single purchases and unlocks
Individual posts, digital products and paid images or videos in chat can be bought once. You receive a simple, non-transferable right to private use within the platform for as long as your account and the content exist.
7. Prices and payment
All prices are final prices in euros including statutory VAT. Payment is made via the methods offered by our payment provider. Subscriptions are charged in advance at the start of each period. In case of chargebacks or unjustified reversals we may suspend access.
8. Tips
Members may send creators voluntary tips. Tips are voluntary gifts without any claim to consideration and are non-refundable to the extent permitted by law.
9. Usage rights and prohibitions
- All content is protected by copyright. Downloading, recording (e.g. screenshots, screen recordings), sharing or publishing is prohibited.
- Sharing access, automated scraping, circumventing paywalls or security measures, and any harassment of creators or members is prohibited.
- The Community Guidelines also apply.
10. Member content
You are responsible for your own comments and messages. You grant us the rights required to operate the service (storing, displaying to the recipient). We may remove illegal content or content breaching our guidelines.
11. Suspension and termination
You may terminate your account at any time. We may terminate with 14 days' notice. In case of serious breaches (e.g. sharing content, fraud, harassment, being underage) we may suspend or terminate the account immediately. Services already paid for are not refunded in such cases, to the extent permitted by law. Under Art. 17 DSA we give reasons for suspensions and removals and offer an internal complaint procedure ([EMAIL ADDRESS]).
12. Warranty
Statutory rules apply, for digital products in particular §§ 327 et seq. BGB. Please report defects to [EMAIL ADDRESS].
13. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence we are only liable for breach of essential contractual obligations, limited to the typical foreseeable damage. For creators' content we are liable only under the statutory rules for hosting services.
14. Changes to these terms
We may change these terms for the future where required by new features, changes in law or case law. We notify you by email at least 30 days in advance. If you do not object within that period, the changes are deemed accepted; we will point this out in the notice. If you object, either party may terminate.
15. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only insofar as mandatory consumer protection rules of their country of residence are not affected. If the member is a merchant, the place of jurisdiction is [CITY]. Should any provision be invalid, the remainder of the contract stays effective.